Vacancies & Volunteering

Hostel Worker

Would you like a career where you support someone who is experiencing homelessness towards a life off the streets? Join the incredible team at Harrogate Homeless Project and make a difference in your local community.

Full training will be given. This opportunity would be ideal for anyone looking to develop their experience towards a career in mental health, the police, probation services and health and social care. It is also ideal for anyone who has had a career in these or similar sectors and now wants to use their skills in a different setting.

Changing the direction of people’s lives is very rewarding although it can be challenging too. At Harrogate Homeless Project you’ll be part of a very supportive team.

About us

Harrogate Homeless Project is a long established and highly regarded charity which exists to provide emergency shelter, safety and ongoing support to those experiencing homelessness so that they can move towards a life off the streets. What sets us apart is our passionate and committed team whose desire to make a difference has a positive impact on the lives of vulnerable single adults in our community.

As the only direct access hostel in the Harrogate District, we accept referrals from any agency as well as direct referrals from individuals in need of accommodation.  Each resident is allocated a designated support worker who works alongside the resident towards achieving appropriate move on accommodation.

Services include:

  • Springboard day centre offering hot food, laundry, showers, one to one support, counselling, psychotherapy, skills training, GP and health services.
  • No Second Night Out emergency accommodation for those with nowhere to stay.
  • 16-bed hostel for clients who are ready for a more structured journey towards life off the streets including mental health and addiction support.
  • Move on accommodation for those who are ready to live independently but still need some support.
  • SAFE, our Service for Adults Facing Exclusion, provides multi-agency support for people with multiple, complex needs, who have experienced entrenched homelessness and multiple exclusion from mainstream services.
  • Streetlight is a flexible and innovative service provided for our clients by our staff psychotherapist. This is a vital element of the services we offer as many of the clients using our services have multiple complex needs and the waiting lists and criteria for mainstream services is a barrier to these people receiving the support they need.

The role

As hostel worker you will contribute to the smooth and safe running of the hostel environment during the day and evenings, providing assistance to residents and support workers as required and carrying out administrative tasks and health and safety duties as well as activities with residents.

You will often be the first point of contact for someone with nowhere to stay who is in need of our help. You will be required to follow our procedures to make sure that the best decisions are made for that person’s welfare and the wellbeing of our entire hostel community.

Hostel workers may be required to liaise with our partners in other services such as the NHS, local authority and local police. Full training will be provided.

This is a full-time post worked over a rolling rota, working 4 shifts on followed by 4 shifts off.  Shifts are worked between the hours of 0700 – 1700 and 1400 – midnight.

Please note that the hostel operates 365 days a year and the Hostel Worker rota will therefore include weekend and bank holiday working, including periods of lone working.

Salary £18,156 per annum.

Key Information

  • No Experience is needed as you will receive full training and comprehensive induction.
  • Certified training in First Aid, Fire Marshall training and additional recognised training to support your work with vulnerable people.
  • Shift patterns vary between 7am and midnight.
  • No Sleepovers or Night Shifts.
  • Full-time (applications for part-time working and job sharing will be considered, subject to suitable job share partners and arrangements being agreed)

For a full job description and person specification, please email: or download the Hostel-Worker-Application-Pack. We will continue recruiting until the current vacancies have been filled and reserve the right to stop accepting applicants at any time. Candidates will be shortlisted and interviewed continually until we are satisfied that we no longer need to recruit for this role.


Support Team Manager

We have recently reviewed our organisational structure and we have an exciting new opportunity for a Support Team Manager to join our management team.  The main purpose of this role is to manage and develop our team of support workers to ensure that we are providing consistent and empowering support to those using our services.  The support team will work across all Harrogate Homeless Project Services from those who are rough sleeping and accessing our day service to those who are in our accommodation or receiving floating support.

Previous experience of support work, line management, working with people with multiple complex needs and experience of working within homelessness would be preferred.  In return we offer a dynamic, growing and well-supported environment where making a difference to both the individuals we support and the local community is our priority.

This is a full-time post and will normally be worked between the hours of 9am and 5pm Monday to Friday with some flexibility to vary working hours to cater to the needs of the business as well as providing out of hours on call support.  The starting salary is £27,000 (negotiable depending on experience).

Download the Support Team Manager Application Pack including job description, person specification and application form.

Deadline for receipt of completed applications is 5pm on Thursday 26th August.

Please note that CVs will not be accepted.


Relief Hostel Worker

We have current vacancies for Relief Hostel Workers to supplement the Hostel Worker Team by covering absences and annual leave.  Hostel Worker shifts are worked between the hours of 0700 and 1700 and 1400 and midnight. Overnight shifts may also be available should these hours be desirable between 2330-0730. The hostel operates 365 days a year and therefore the Hostel Worker rota includes weekend and bank holiday working, as well as regular periods of lone working.

There is a fixed hourly rate of £9.50 per hour for Relief Hostel work, which will be subject to deductions in respect of PAYE and National Insurance.

To download a full application pack, including job description, person specification and application form please click here.


Our team of dedicated volunteers play an essential role in supporting staff in our facilities, and we rely on their help to keep many of our services running.

There are lots of ways to support us, such as by offering occasional support during fundraising events and campaigns or more regular help serving meals or sorting through donations.

Unfortunately, we are currently unable to take on new volunteers but updates will be provided when this changes

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