Privacy & Cookies Policy
Harrogate Homeless Project is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
Harrogate Homeless Project reserves the right, at its discretion, to make changes to any part of the website, the Information or these Terms. Harrogate Homeless Project may change this policy from time to time by updating this page. It is important you check this page from time to time to ensure that you are happy with any changes.
This policy is effective from May 2018. By continuing to use the website you agree to be bound by these Terms as amended.
What we collect
We may require basic information which identifies you as an individual (“Personal Information”), such as your name, email address and phone number, in order to enable you to take advantage of particular services that we offer, for example when you send us a question / request from our “Contact Us” page or request information on a specific service.
We will only use such Personal Information for the purposes of providing information which you have requested, or for other purposes set out in these Terms:
We may collect the following information:
Name and job title.
Company or organisation.
Contact information, including email address and telephone number(s).
Demographic information such as postcode, preferences and interests.
Other information relevant to customer surveys and/or offers.
Information pertinent to fulfilling our services on an individual’s or organisation’s behalf.
What we do with the information we gather
We require this information for the purposes of:
Internal record keeping.
Contacting you for market research purposes. We may contact you by email, telephone or post. If you do not wish us to make use of your Personal Information in this way, please email firstname.lastname@example.org. We will also give you the opportunity to opt out of future marketing whenever we send you marketing material. You can also opt out at any time by contacting us.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place highly encrypted electronic systems and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site or page. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Harrogate Homeless Project uses traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Harrogate Homeless Project does not use cookie technology to collect Personal Information. You may also wish to refer to www.allaboutcookies.org.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
The Internet is a global environment and using the Internet to collect and process data can involve the transmission of data on an international basis. Therefore, by browsing our website and communicating electronically with us, you acknowledge our processing of data in this way. However, we will endeavour to protect all personal information collected through our website in accordance with our data protection standards.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your explicit permission, or are required by law to do so. Employees, associates, and agents of Harrogate Homeless Project may be given access to any personal information which we collect, but their use shall be limited to the performance of their duties and in line with the reason for processing. Our employees, associates, and agents who have access to your personal information are required to keep that information confidential and are not permitted to use it for any purposes other than to enable you to use the website or to deal with requests which you submit to us.
We may use your personal information to send you promotional information about Harrogate Homeless Project and other information related to our industry.
You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to Harrogate Homeless Project, Data Protection Officer at Harrogate Homeless Project.
If you believe that any information we are holding on you is incorrect or incomplete, or if you have any other data protection related issues or queries, please write to Harrogate Homeless Project, as soon as possible at the above email address. We will promptly correct any information found to be incorrect.
If you are concerned that we have breached a privacy law or code binding on us, please send an email marked “Urgent” to email@example.com. We aim to respond in a reasonable time (normally 24 hours). Our Data Protection Officer will manage your complaint and will give you additional information about how it will be handled.
You have the right to complain to the Information Commissioner’s Office (ICO) if you believe we have not handled your request in an appropriate manner. For information on contacting the ICO please see their website www.ico.org.uk.
Information Notice to Clients
This information notice is in relation to The General Data Protection Regulation GDPR data protection compliancy, enabling Harrogate Homeless Project to be fully compliant by May 2018.
In line with the GDPR we are requested to comply with the following privacy terms:
How and what information is collected about you
We may collect the following information by email, telephone call, by post, or in person:
Date of Birth.
Family / next of kin / friend details (if relevant).
Employment details (if relevant).
What we do with the information we gather and what it is used for
Internal record keeping.
Reporting to referring/instructing parties.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place highly encrypted electronic systems and managerial procedures to safeguard and secure the information we collect.
Harrogate Homeless Project is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when working with Harrogate Homeless Project, you can be assured that it will only be used in accordance with this privacy statement. This policy is effective as from today.
Name and contact details of the Data Protection Officer
Harrogate Homeless Project
T: 01423 566900
Controlling your personal information
We will not distribute, sell, or lease personal information to third parties unless we have your explicit permission or are required by law to do so.
How you can access your information
You may request details of personal information which we hold about you under the General Data Protection Regulation. If you would like a copy of the information held on, you please write to Harrogate Homeless Project, Data Protection Officer at Harrogate Homeless Project.
There is no longer a charge for this service.
How long we keep your information for
The Regulation does not set out any specific minimum or maximum periods for retaining personal data. Instead, it says that: Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
See this link: https://ico.org.uk/for-organisations/guide-to-data-protection/principle-5-retention/.
Harrogate Homeless Project will retain personal data for 7 years for adults.
How you can opt-out and request to be deleted from our files
If you do not wish us to make use of your Personal Information in this way, please write to Harrogate Homeless Project, Data Protection Officer at Harrogate Homeless Project at firstname.lastname@example.org.