Covid Update

What we are doing


During COVID-19, Harrogate Homeless Project has continued to operate it’s mainstream services, including hostel accommodation, day service, move-on houses and support for rough sleeper and SAFE clients.

However, some services are operating on reduced capacity to ensure safe working and protect our vulnerable client group against the risks of COVID.  In addition, remote working arrangements and rotas are in place to limit the number of staff on site at the hostel and Springboard.



The hostel on Bower Street remains open to current residents with enhanced risk management measures in place.  Such as;

  • Enhanced cleaning procedures
  • Reduced occupancy to allow for social distancing, and new protocols are in place for the use of communal areas.
  • Face to face meetings are limited to essential support and spaced out to allow for cleaning between meetings.
  • We have secured some self-contained accommodation as a temporary measure to increase the number of people that we are able to accommodate.


Springboard continues to operate a reduced service offering basic facilities such as showers, laundry, food packs and hot drinks to anyone who is rough sleeping or in immediate housing need.  Clients in need of support who are not able to attend Springboard are supported via telephone and outreach support is available where needed.

All groups and activities are currently suspended, although the GP service has started up again under new risk management measures.  We are looking to move the premises that the day service is run from to enable more people to access the service while still following covid risk management plans and allowing for social distancing.

Rough Sleepers

There is a temporary hold on emergency accommodation in our ‘No Second Night Out’ scheme in the hostel due to the communal nature of the accommodation and the hostel risk management measures.

We continue to work closely with Harrogate Borough Council and partner agencies to support rough sleepers where possible.  HBC have been providing emergency accommodation where possible and any new rough sleepers are receiving a two-tiered assessment under both homeless legislation and to reflect covid 19 health priorities.

We continue to provide an outreach provision to rough sleepers, however this is limited to some extent due to staffing levels.

How we are moving forward

In accordance with current Government guidance for communal accommodation and homelessness day services, our service restrictions will remain in place until further notice.  We are working hard to identify how we can increase the services that we are currently providing, and updates will be provided as and when they are available.

Thank you!

We would like to express our sincere gratitude to all our staff, volunteers and supporters for the hard work and dedication during these difficult times.

Who to contact

  • If you are homeless or worried about becoming homeless you should firstly contact Harrogate Borough Council, Housing Options Team.
  • If you would like to donate any items please contact us first as we have had to restrict the items that we are able to accept.

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